All weather high performance chain lube that penetrates chain links for long lasting lubrication preventing corrosion.
Warranty Process:
At ROKiT, we are committed to providing high-quality products and excellent customer service. If your product is faulty we will provide a replacement with minimal cost (if any) to you subject to the warranty process below. Please review the details of our warranty process below.
1. Eligibility for Replacement:
Initial Defects: Products found to be faulty upon receipt by you are eligible for replacement as set out below.
WARRANTY PROCESS
2. How to Submit a Warranty Claim:
Step 1:
For any product that has Initial Defects email info@mottmotorcycles.co.uk with the subject line: “ROKIT Warranty Claim” within 30 days after you receive the product.
Step 2:
Your email must include the following details:
- Your order number.
- A description of the damage, fault or failure.
- Clear photos or videos showing the damage, fault or failure.
- Your contact information (name and email).
Step 3:
Our team will review your claim and respond within 5 business days, setting out any further steps you have to take (e.g. returning the product to us; providing evidence of any attempts to repair the product).
3. Approval Process:
If the Initial Defects or Repeated Defects reported by you are verified by us, we will approve the replacement of the affected product promptly.
4. Replacement Details:
A replacement product will be shipped within 7 days after we verify the Initial Defects or Repeated Defects. The replacement product will be the same as the original product purchased, subject to availability.
If the same product is unavailable, you will be offered an alternative of equal value. You are responsible for covering the shipping cost for the replacement product.
5. Exclusions:
Damage caused by misuse, accidental damage, or unauthorized modifications is not covered. You will not be entitled to a replacement product if you have not complied with the warranty process set out above.
6. Additional Consumer Rights:
This warranty is in addition to your legal rights under applicable consumer protection laws. This does not affect your statutory rights.
