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Shipping & Returns

Shipping Information

Delivery Areas

We currently deliver to UK Mainland addresses only.

If you are based in the Highlands, Islands, Channel Islands, Isle of Man or Northern Ireland, please contact us before ordering — additional delivery charges and lead times may apply.

Dispatch Times

We aim to dispatch orders within 2 working days (Tuesday to Friday, excluding bank holidays).
Please allow an extra working day during busy periods or in case of courier delays outside our control.
Orders placed on weekends or bank holidays will be dispatched the next working day.

Delivery Methods

  • Orders over £50 – shipped via tracked courier (usually FedEx or Royal Mail).
    FedEx or Royal Mail usually delivers the next working day and provides live tracking updates.

  • Orders under £50 – usually shipped via Royal Mail, which aims to deliver within 1-2 working days.

Free Postage

All orders over £50.00 qualify for free UK mainland delivery.

Accuracy of Delivery Information

Please double-check your delivery address before placing your order.
If you notice an error, contact us immediately.
We cannot be held responsible for delays or losses caused by incorrect delivery information.

ONLINE Returns & Shipping Policy

Last updated: 11/09/2026

Returns Policy (Online Purchases Only)

This policy applies only to items purchased through our online shop.
If you bought an item in-store, please refer to our in-store policy below.

Your Right to Cancel (Change of Mind)

You have the right to cancel your online order within 14 days of receiving your goods.

  • You must notify us within 14 days of receiving your item if you wish to cancel, and state why. 

  • Once your return has been agreed, you must return the item within 14 days.

  • We will issue a refund within 14 days of receiving the returned item.

  • Refunds will be made to your original payment method.

How to Start a Return

You can start a return by:

  • Logging into your online account and selecting the order you wish to return; or

  • Clicking the “Returns” link in your order confirmation email; or

  • Contacting us directly by phone or email:

Please have your order number ready when you contact us.

Return Postage

  • Unless there is a fault or an error on our part, the buyer is responsible for return postage costs.

  • We recommend using an insured and trackable postal service.

  • Please keep proof of postage, items lost or damaged in transit are the buyer’s responsibility.

Condition of Returned Goods

Returned items must be:

  • Unused and in original packaging.

  • Complete with all tags, labels, leaflets, and accessories.

  • Free from writing, tape, or stickers on the packaging.

  • Must have our authenticity markers attached.

You may handle the goods only as you would in a retail shop.
If items show signs of use or excessive handling, we may make a reasonable deduction from your refund to reflect any loss in value.

Items Excluded from Change-of-Mind Returns

The following items cannot be returned unless faulty:

  • Personalised or made-to-order items

  • Special orders (an item we have specially ordered for your requirement which we would not normally stock)

  • Sealed products (such as base layers, earplugs, aerosols or fluids) that have been opened or used

  • Software, media, or electrical items once unsealed

Special Order Items

Items marked “Special Order” mean that we must order them directly from a supplier.

  • These items may take up to 7 working days for delivery.

  • We cannot accept returns or cancellations on these, unless faulty.

We will always contact you within 1 working day if a Special Order item is out of stock or delayed.

Faulty, Incorrect or Damaged Items

Please contact us as soon as possible if your order arrives:

  • Damaged

  • Incorrect

  • Faulty

We’ll help arrange collection, inspection, or a replacement where applicable.

Packaging & Proof of Authenticity

Many products are discreetly marked or tagged for authenticity.
Please do not remove any tags or labels until you’re sure you’ll keep the item.
If packaging or tags are missing or defaced, we may reduce the refund amount to reflect the reduced resale value.

Returns Address

All returns must be agreed in advance and sent to:

Mott Motorcycles Ltd
Kempshott Hill
Basingstoke
Hampshire
RG23 7LL
United Kingdom

Need Help?

If you need any assistance with your order or return:

We’re here to help during our normal showroom opening hours.

IN-STORE Returns & Shipping Policy

Last updated: 22/10/2026

At Mott Motorcycles, we want our customers to be happy with their purchases. This policy explains our approach to returns, refunds and exchanges for goods purchased in store at our dealership.

Change-of-Mind Returns

We are happy to offer a refund or exchange for eligible items returned within 14 days of purchase, provided the items meet the following conditions:

  • Items must be unused and in their original condition.

  • Items must be returned with their original packaging, labels and accessories, where applicable.

  • Proof of purchase must be provided.

Certain items are excluded from change-of-mind returns, as detailed in Section 2 below.

If an item does not meet these conditions, we reserve the right to decline a change-of-mind return. This does not affect your statutory rights in relation to faulty goods.

Items Excluded from Change-of-Mind Returns

The following items cannot be returned for a refund or exchange due to a change of mind, unless faulty or otherwise covered by your statutory rights:

  • Personalised or made-to-order items: Items customised or produced specifically to a customer's requirements.

  • Special-order items: Items specially ordered to meet a customer's requirements that we would not normally hold in stock.

  • Opened or used sealed products: Products such as base layers, earplugs, aerosols or fluids where the seal has been broken or the product has been opened or used.

  • Software, media and electrical items: Items that have been unsealed after purchase, where applicable.

  • Gift vouchers are non-refundable and cannot be exchanged for cash. The applicable terms and conditions, including any validity period and restrictions on use, are detailed on the gift voucher. This policy does not affect any statutory rights that may apply.

These exclusions apply to change-of-mind returns only and do not remove any statutory rights you may have if an item is faulty, not as described or otherwise fails to meet the requirements of the law.

Helmet Returns Policy

Due to hygiene, health and safety considerations, we do not accept helmets for change-of-mind refunds or exchanges.

If you believe your helmet is faulty, please return it to us for inspection as soon as possible. Where a fault is confirmed, we will assess the appropriate remedy in accordance with your statutory rights and any applicable manufacturer's warranty.

For warranty-related claims, we will make every effort to resolve the issue to our usual high standards and as quickly as possible.

Please provide proof of purchase when returning a helmet for inspection.

We may need to arrange an assessment to establish the nature and cause of the fault. Damage caused by accidental impact, misuse or an incident occurring after purchase may not be covered by a warranty or statutory claim, depending on the circumstances.

Motorcycle Battery Guarantee

Motorcycle batteries purchased from Mott Motorcycles may include a guarantee of 6 or 12 months, depending on the battery specification. Please refer to the information supplied with your battery or the label on the battery itself to check the applicable guarantee period.

Where a battery is fitted to a vehicle used for business or professional activities, such as rider training, delivery work or other commercial use, the guarantee is limited to 6 months.

Making a Battery Guarantee Claim

If you suspect your battery has developed a fault during its guarantee period, please bring it to Mott Motorcycles for assessment.

Our battery guarantee operates as follows:

  • Eligibility: The guarantee covers faults caused by defects in the battery's manufacture that arise within the applicable guarantee period.

  • Proof of purchase: Please provide a dated receipt or other suitable proof of purchase so we can verify the purchase date and guarantee period.

  • Inspection and testing: We will test the battery to help identify its condition and determine the likely cause of the problem.

  • Replacement: Where our assessment establishes a manufacturing defect covered by the guarantee, we will provide a replacement battery.

  • Other causes of failure: Where the problem is attributable to the vehicle, the way the battery has been used, or another cause not covered by the guarantee, a free replacement will not be available under this guarantee.

  • Guarantee on replacements: A replacement battery will retain the original battery's guarantee end date. The replacement does not qualify for a fresh guarantee period under this policy.

Battery Problems Not Covered by the Guarantee

A battery may lose performance or become damaged for reasons unrelated to a manufacturing defect. The following are examples of conditions that fall outside this guarantee when they are responsible for the problem:

  • Prolonged periods without use: Leaving a battery discharged for an extended period can cause sulphation and reduce its ability to hold charge.

  • Repeated discharge and recharging: Frequent starting, short journeys or leaving electrical accessories switched on with the engine stopped can excessively discharge the battery.

  • Charging system faults: An incorrectly functioning vehicle charging system can overcharge and damage the battery.

  • Physical damage: Damage caused by mishandling, incorrect fitting or unsuitable storage.

  • Unsuitable battery selection: Using a battery that is not appropriate for the vehicle or its electrical system.

  • Neglect or misuse: Deterioration or damage resulting from inappropriate use or failure to follow relevant care and maintenance guidance.

If testing indicates that a battery problem may be caused by the vehicle's charging system or another external factor, we may recommend further investigation before a replacement battery is considered.

This guarantee is provided in addition to your legal rights. Nothing in this section limits your statutory rights under applicable consumer protection legislation.

Faulty, Damaged or Incorrectly Described Goods

All goods purchased from Mott Motorcycles must meet the requirements of the Consumer Rights Act 2015.

If an item is faulty, not as described or otherwise fails to meet the requirements of the law, please contact us to discuss the issue. We will assess each case individually and provide an appropriate remedy in accordance with your statutory rights.

Damage, Misuse and Wear

We may decline a return or refund where there is no legal entitlement to one, including where the issue has resulted from misuse, an accident, neglect, normal wear and tear or improper maintenance.

Where a specific fault or damage was clearly brought to your attention before purchase, this may also affect your rights in relation to that particular issue.

Each case will be assessed on its individual circumstances. We will not refuse a valid statutory claim simply because an item has been used, its packaging has been opened or it was purchased during a sale.

Proof of Purchase

When requesting a return, please provide proof of purchase, such as your sales receipt, invoice or other suitable evidence of the transaction. We may need to inspect the item and ask for further information to assess your claim.

Refunds

For eligible change-of-mind returns accepted within our 14-day returns period, refunds will be processed once the returned item has been checked and the return approved.

All refunds will be issued using the original payment method. Where a refund is due under your statutory rights, it will be processed in accordance with the applicable legal requirements.

Need Help?

If you wish to discuss a return, refund or faulty item, please contact or visit:

Mott Motorcycles Ltd
Kempshott Hill
Basingstoke
Hampshire
RG23 7LL
United Kingdom

We’re here to help during our normal showroom opening hours. Please bring the item, where appropriate, together with proof of purchase and any relevant supporting information.

We will assess each case fairly and in accordance with our returns policy and your statutory rights.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

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