Returns Policy
This returns procedure is for items purchased through our online web shop only.
We accept most* returns within 14 days of purchase. First, please get in contact with us before submitting a returns claim so we can come to a resolution that you are happy with. The buyer must pay for return postage (unless there is an error on our behalf or a fault with the product) and we will offer you a replacement, exchange, credit, or a refund (sent back to you using your original payment method).
*Items that are specifically marked with "Special Order" in the title and/or description, are SPECIAL REQUESTED ORDERS. This means that we have to order the item directly with Yamaha and it isn't stocked. It can therefore take up to 7 days to be delivered to you. If the item is out of stock with Yamaha, then we endeavour to contact you within 24 hours to make you aware of this. Please note that these types of orders are non-returnable so please ensure that the product you are ordering is totally correct. If you are ever unsure, please contact directly so we can advise you before purchase. For exceptional circumstances, a minimum 25% re-stocking fee will apply. Please read our returns policy for more information.
The item must be returned in its original packaging, with all labels and tags still attached, as well as other leaflets or instructions, and must remain in an unused and new condition. The item must not be defaced with writing, tape, or stickers. The item MUST remain in a re-sellable condition. If the item or packaging has been defaced in any way, then there will be an agreed deductible at a minimum of 25% of the items retail price.
Most of our products are either tagged or discreetly marked (not visible) to guarantee the authenticity and security of our items. Please do not remove any tags or any labels until you are fully satisfied with your purchase. All of our items are sent with a receipt. If you wish to return the item, then you must include a copy of the original receipt as your refund may be delayed if this is not included. We aim to return the money back to you within 14 days of receiving the returned item. When you send your item back so us, it is your responsibility to insure and obtain a proof of postage. We are not responsible for any damage or lost in transit cases - and you will have to take this up with your chosen postage courier.
If a mistake was made with ordering and the item hasn't yet been dispatched, please let us know as soon as possible and we may be able to cancel or amend this for you.
You can start a returns request by going to your account on our website, or finding the order confirmation in your email, and clicking the "returns" button on the item that you wish to return. If you are unable to do this, please phone us on 01256 841110 during our opening hours or email us 'shop@mottmotorcycles.co.uk' and we would be happy to help. Please ensure that you have your order details ready.
All returns must be agreed in advance and then sent back to our address:
Mott Motorcycles Ltd,
Kempshott Hill,
Basingstoke,
Hampshire,
RG23 7LL.
Shipping
We only delivery to addresses within the United Kingdom (mainland). This is the only available option when paying for your item. If you live outside of the United Kingdom, please do not try to get around our delivery options by modifying a UK address. Your item will not be shipped, and any applicable PayPal fees will be deducted from the refund.
We endeavour to dispatch your order within 24 hours, Monday to Friday, excluding bank holidays. Due to collection delays/disruptions outside of our control, please allow an extra working day for dispatch for more important orders. Any orders placed on a weekend or on a bank holiday, will be dispatched the next working day.
Orders over £50.00 are applicable for Free Postage.
For items worth over £50.00, our preferred courier is FedEx. They endeavour to deliver the next working day. They will send you confirmation of dispatch and inform you of regular shipping updates once the parcel has been sent to you.
For smaller products (usually under £50.00) we will send these through Royal Mail through first class postage. They aim to deliver this the next working day (including Saturdays). Again, please allow an additional working day for any delays/disruptions out of our control.
Please ensure the accuracy of your delivery details at the time of order. If there are any errors with your delivery address, then please notify us immediately.